BEAUTY UYIMEH ADEPOJU

Product Designer

Porto, PT.

About

Highly adaptable Product Designer transitioning into tech with over six years of proven experience in customer service and business management, now applying a deep understanding of user needs to digital product development. Currently pursuing a Diploma in Product Design, I leverage a strong foundation in user-centered design, UI/UX principles, and Figma to create intuitive, visually appealing digital solutions. My background in driving customer satisfaction and solving complex problems uniquely positions me to build impactful, user-focused products.

Work

Self-Employed

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Customer Service & Business Owner

Lagos, Lagos State, Nigeria

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Summary

Led and managed a successful customer-centric business, driving satisfaction and operational improvements over six years.

Highlights

Built and operated a thriving business, achieving over 300 satisfied customers through exceptional service delivery and strategic management.

Managed comprehensive customer inquiries and feedback channels, implementing service improvements that significantly enhanced overall customer experience.

Applied strong empathy and gained deep insight into diverse user needs, directly informing business strategies and now integral to user-centered design practice.

Federal Ministry of Special Duties & Inter-Governmental Affairs

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Industrial Attachment Trainee

Abuja, Abuja Federal Capital Territory, Nigeria

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Summary

Coordinated essential communications and provided operational support within a federal government ministry, ensuring efficient processes and visitor satisfaction.

Highlights

Coordinated internal and external communications, streamlining information flow across departments and with external stakeholders.

Provided daily support to over 50 weekly visitors, ensuring smooth operations and a positive experience through effective assistance.

Managed and ensured proper documentation processes, enhancing organizational efficiency and maintaining accurate record-keeping.

Education

[Insert Institution Name]

Porto, Porto, Portugal
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Diploma Product Design

National Open University of Nigeria

Lagos, Lagos State, Nigeria
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B.Sc. (Hons) Public Administration

Dorben Polytechnic

Abuja, Abuja Federal Capital Territory, Nigeria
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OND Public Administration

Skills

UI/UX Design

User Interface (UI) Design, User Experience (UX) Thinking, Customer-Centered Design.

Design Tools

Figma, Wireframing, Prototyping.

Customer Relations & Business Operations

Customer Relationship Management (CRM), Customer Service, Customer Feedback Management, Business Management.

Communication & Collaboration

Communication & Collaboration, Email Support, Live Chat Support, Documentation, Public Speaking.

Problem Solving

Problem Solving, Detail-Oriented, Goal-Driven, User Needs Analysis.

Interests

Public Speaking

Public Speaking & Presenting.

Creative Arts

Music & Voice Over.

Networking & Travel

Traveling & Networking.

Personal Development

Reading & Personal Development.

Projects

Product Design Portfolio (Various Projects)

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Summary

A collection of personal and freelance UI/UX design projects, including a car lovers app and a significant redesign, showcasing expertise in user-centered design principles and digital product development.